Anyone use a Hamilton Beach bread machine 29981 or 29982?

[Ms. Toad]

2. They don't have a phone/chat option,

but I sent them an email. Even though I started by telling them I had extensive experience baking bread by hand and with two prior machines, their first response was to cut and paste the trouble-shooting guide.

I suggested they re-read my email, and asked them to respond with something geared toward an experienced baker - not someone who had never baked bread before. They asked for machine details, which I've now sent them. We'll see if they respond with anything useful.

I'm just reaching out to social networks to see if anyone else has used this machine before - and has had similar experiences (or not). It had decent reviews, but feels much flimsier than my old machine. Not that "feel" should make a difference.