Thanks for this, Omaha Steve.
So Ms. Torregoza applied for a Starbucks barista job in a strip mall near home. She’d heard about the coffee conglomerate’s generous benefits — tuition money, company stock, health insurance for part-time workers. But once she got to work, disillusionment set in.
The first thing she noticed: There never seemed to be enough people on the clock. Everybody rushed around while automated systems logged the speed of drive-through transactions — ideally, 30 to 40 seconds — and whether surveyed customers rated the baristas likable. Not that she had time to ruminate on her scores — Ms. Torregoza says she and her colleagues could hardly attend to basic hygiene. They often found themselves too frenzied to wipe down tables, clean the bathrooms or follow orders to wash their hands every half-hour, she said.
The Nottingham Starbucks voted to join Starbucks Workers United in June 2022 — and Ms. Torregoza and her colleagues stepped into a world of trouble.
The corporate dirty war that ensued — in Nottingham and at newly unionized Starbucks cafes across the country — draws a sobering picture of employee rights casually crushed and labor laws too weak to help. Starbucks continues to fight and appeal the many labor complaints pending against it and maintains that the company has done nothing wrong.
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The Nottingham union is “cold” now, Ms. Torregoza recently told me. It’s not one of the Starbucks sites where employees have voted to decertify the union. But turnover in Nottingham has been heavy, she said — about half the staff has left and been replaced over the past year or so — and, as the labor experts warned, union enthusiasm has withered.
The Nottingham workers never got a chance to bargain (Starbucks claims this is the union’s fault for insisting on Zoom meetings). As the union fervor dies down, Ms. Torregoza says her hours are starting to inch back up again. I suggested that the old status quo might be asserting itself.
“That’s not going to happen as long as I’m around,” Ms. Torregoza said.
But I think it’s possible. Maybe this quiet fading, engineered by a company with time and money to burn, is how the union dies.
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