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Computer Help and Support

kimbutgar

(24,182 posts)

2. I recently set up my sons HP laptop with an older printer

Reply to Grasswire2 (Original post)

Tue Jun 23, 2020, 05:59 PM

Jun 2020

Ended up going to the printers website to get the latest drivers for his 1 year old laptops. After installing these new drivers I had to restart the laptop and then finally got it to work.

As to the sound go look in the control panel for sounds. I removed the old drivers and then again went to windows update and got new drivers for that also.

It seems the drivers that are on some HP laptops need to be uninstalled and reinstalled.

Hope that helps!

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two problems setting up my new HP laptop. [View all] Grasswire2 Jun 2020 OP

What operating system(going to assume windows 10) and which printer? Afromania Jun 2020 #1

windows 10 on the laptop and.. Grasswire2 Jun 2020 #4

Ah k. let us know how it turns out and if it helps the audio too. Afromania Jun 2020 #5

I recently set up my sons HP laptop with an older printer kimbutgar Jun 2020 #2

Makes me afraid when my windows 8.1 goes and I need a new desk top. I just know I will have a katmondoo Jun 2020 #3