Computer Help and Support

eppur_se_muova

(38,320 posts) Sat Mar 30, 2019, 02:45 PM Mar 2019

Who else made the mistake of buying a Hewlett-Packard printer recently ? [View all]

My mom bought an HP Envy 5660 because she wanted to do some higher-quality printing for a book she's writing. It turns out HP now has a very strict enforcement policy on ONLY replacing the ink cartridges with authentic HP cartridges. I tried refilling one myself and it wouldn't print. I bought a couple of rebuilt cartridges online and the first one was OK, but now the 2nd one won't print. I think I had to reinstall the HP driver for the first one; I haven't tried it yet for the 2nd one.

Anyone else know a way around this ? Even when the first cartridge worked, it kept putting up annoying error messages every time anything was printed. It's put HP on my permanent, lifelong shit list ever since.

14 replies

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Who else made the mistake of buying a Hewlett-Packard printer recently ? [View all] eppur_se_muova Mar 2019 OP

I know that for ink jet replacement there was communication between applegrove Mar 2019 #1

Other printers behave the same way. rickford66 Mar 2019 #2

I've been buying hp printers for years matt819 Mar 2019 #3

You might want to check the comments on the reviews badhair77 Mar 2019 #4

Thanks to all, got it working again. Turned out it was my own boneheaded mistake. nt eppur_se_muova Mar 2019 #5

So how is the orinter ? CentralMass Mar 2019 #6

It's fine. I had to realign the print heads because of my clumsiness, but that was all. nt eppur_se_muova Mar 2019 #7

Ok, good. CentralMass Mar 2019 #10

Sorry customerserviceguy Mar 2019 #8

I had an HP and put aftermarket cartidges in it. Turbineguy Mar 2019 #9

Sorry to be so late to the party teach1st Mar 2019 #11

I switched to epson natheo Apr 2019 #12

Message auto-removed Name removed Apr 2019 #13

I have an HP Envy 4500 CountAllVotes Apr 2019 #14