Social security sent a text saying I have a new message. Can't log in. Suggestions?

[jmbar2]

Correction: I meant to say Login.gov in my original message
----------------------------------------------------
I haven't had any changes to my life that would would affect SS, so this is a bit concerning to me. I have tried several times to log in using my usual Login.gov login process. They send me a text code to verify, and then reject it.

Is anyone else getting these messages? Are there changes afoot that I need to know?

Thanks.

[Lovie777]

1. I don't know about now.............

but in the pass SS don't text.

[CurtEastPoint]

2. SS will send an email but not a text. Sounds scammy to me

[jmbar2]

7. That's my preferred contact method

I'm hoping you are right. I don't trust the phone for any important business.

[stopdiggin]

10. not true. that is the first (primary) 2 factor method for Login.gov - - -(nt)-

[jmbar2]

12. Thanks for the clarification

I definitely feel a generational tech gap when it comes to the interplay between phone and computer for layers of authentication.

[stopdiggin]

14. the 2 factor thing is a royal pain in the arse - but virtually SOP with just about everyone

and almost inescapable these days.

[mdbl]

3. Never click on ANY text sent to your phone.

As far as why it's rejecting your verification code, I don't have that problem right now. Be careful. If you clicked on a link sent to your phone, it may be a scam. Make sure you are going to ssa.gov by typing in the URL. If you did click on a text link, go change your password just to be save.

[jmbar2]

4. I received the message via text that there is a new message for me.

I logged into the SSA website using my desktop computer. I never use the phone for stuff like that.

When I logged in, they sent me a verification code via text msg on my phone. I entered that code onto the page on my computer, and it would not log me in.

I am not communicating with them via text - just receiving the login secret code.

Not sure what to do. Frigging DOGE.

[jmbar2]

5. I hear you

I'm not clicking on the phone txt. Just copying the number they texted into the log in page on my desktop computer.

[mdbl]

15. Good. Just making sure.

So many people use their phone for everything now. I don't text, except in a case like yours where they send me the 2-factor authentication text.

[stopdiggin]

6. got similar notice (at least as far as timing)

Annual Advance Designation of Representative Payee

just an annual 'notice' and nothing to concern - unless of course you were interested in making changes.
(and even there, something to be done separately?, and at later time?)

Can't help with the login - sorry. (although will note that the site offers 'alternative' methods of verification. I have not tried them, so .... ) Again - sorry

[jmbar2]

9. Thanks for this! I am going to assume it's the same and ignore unless they contact me some other way.

But it does concern me how hard it has become to interact with SS.

F*ck DOGE.

[surfered]

8. Are you sure that text came from SS?

They would normally notify you by US mail.

[jmbar2]

11. Thanks - StopDigging just posted a likely explanation

Not gonna worry much more about it. Thanks for your response.

[stopdiggin]

13. probably both will happen (but SS is quite assuredly sending text messages these days)

with some lag time for an actual letter notice arriving.

[Rver]

16. I'd never login via text link

Switch to a computer and login with a fresh browser. The link in the text could be bogus.
my .02

[jmbar2]

17. Got it

I do all my business on the computer. But they usually require authentication via text message. That is the case here. Thanks for your response.

[kimbutgar]

18. I got a letter yesterday confirming my benefits I logged into yesterday but couldn't get a copy of my benefit letter

Via the pdf link so I had to request a mailed letter. The site is kind of slow and clunky now.