I answered a survey about my last visit to Oak Street Health. Now they want me to call them

[Siwsan]

I simply laid out the details of that nightmare visit but never expected to hear from them. I let them know I've now been seen by 4 different providers just in the past year so there's no chance to get comfortable with anyone and that the attitude of the last one left me stunned and beyond stressed. I was careful to add that this visit was an anomaly and that their support staff is great but that it's a bad sign when you arrive for an routine 'wellness' appointment feeling good but leave feeling stressed and exhausted.

So I will call them. Maybe tomorrow. Maybe Monday so I can carefully think out and write myself a sort of talking points list.

I have a feeling my therapist is going to be MOST unhappy when I bring this up at tomorrow morning's appointment. He is already concerned about the inconsistency of providers I've been seeing. See, he understand anxiety. That last provider I saw was clueless.

[LoisB]

1. You are very wise to write out a talking points list. Your concerns will be very clear.

[anciano]

3. Agreed. A talking points list is very helpful.....

I always make one before any important phone conversation with anyone, and also before an office visit to my doctor.

[LoisB]

4. I make lists and always seem to forget where I put them.

[anciano]

5. I can relate ...

"There are three things I always forget. Names, faces and.... the third I can't remember." --- Italo Svevo quote

[AltairIV]

2. Good Luck!

Good luck! Which you theoretically shouldn't need when dealing with health care. Giving your cats some hugs and lap time should deal with any blood pressure issues.