Star Membership issue

[SleeplessinSoCal]

Living on a fixed income has restricted my ability to donate. For the first time I unintentionally set up automatic $10 monthly donation. I was trying to purchase 10 hearts for a dollar each.

I can't find a way to cancel. I tried just buying 10 hearts again and got a message saying I could not complete the transaction. I've no idea why. I need help.

[calimary]

1. Kicked so your post gets seen.

[SleeplessinSoCal]

6. Thanks for the assist.

[EarlG]

2. If you set up a recurring payment and you want to cancel that, do this:

Go to this page:

https://www.paypal.com/myaccount/autopay

You'll have to log in to your PayPal account on the way. When you get there look on the left side of the page and you should see any automatic payments that you have set up. From there, you can find the one for DU and cancel it.

Cancelling the automatic payment does not cancel the initial payment, so your Star Membership will last for one year from today and you should get 10 hearts to give out.

If you did not get your hearts to give out, please let me know.

Thanks

[SleeplessinSoCal]

3. PayPal sent me back here to cancel via a link

https://www.democraticunderground.com/

I'm not sure what to do. I just wanted to purchase 10 hearts.

[EarlG]

7. Okay

I will take a look at this. I’m not in front of my computer right now but I’ll be able to resolve this for you shortly. Sorry for the delay.

[SleeplessinSoCal]

8. much appreciated.

This has never happened before.

[EarlG]

9. Hi again

I've taken care of this -- the automatic payment has been canceled, but the initial payment still went through. So you get your star and hearts to give out, but the payment will NOT recur in future.

Please let me know if there any other issues with this, otherwise, thank you for being a Star Member!

[SleeplessinSoCal]

10. just to reiterate.

I've never had this happen before. Thought I purchased 10 hearts and then instantly saw 4 DU mail thanking me for recurring donations.

[SleeplessinSoCal]

4. I'm on my android. I'll try tge computer.

And keep you posted.

[SleeplessinSoCal]

5. Nope. I can't do what I need to do on laptop either

I need to cancel it here someplace.

Who can best help me do that?

[SleeplessinSoCal]

11. after reading your plea my heart sank.

Maybe I can drop a subscription to something else.