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Ron Obvious

(6,261 posts)
Thu Nov 30, 2017, 02:20 PM Nov 2017

How the heck do I cancel Avast anti-virus autorenew?

My wife got suckered into a subscription for Avast while staying at a hotel a few months ago. By default, it keeps auto-renewing even though she's not using it. Trying to turn off auto-renew, you enter purchasing info, press "manage account", and sure enough, there's an on/off radio button for auto-renew. Clicking on "Off", you get an "Are you sure?" window in which you can't actually select anything. Here's the thing: every time you select "Off", you get that window WITH NO WAY OF ACTUALLY SELECTING "OFF"!

This strikes me as straightforward consumer fraud, but, short of telling our bank to cancel the payment, how do I actually turn off auto-renew?

Google is no help. The first x returns all point to avast, and then there's a youtube video in which somebody simply selects Off and everything works. Well, I can't seem to manage it.

Hints? Thanks in advance.

3 replies = new reply since forum marked as read
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How the heck do I cancel Avast anti-virus autorenew? (Original Post) Ron Obvious Nov 2017 OP
Do you use NoScript or GreaseMonkey? lpbk2713 Nov 2017 #1
If you're paying for it ... left-of-center2012 Nov 2017 #2
Try here Egnever Dec 2017 #3

lpbk2713

(43,098 posts)
1. Do you use NoScript or GreaseMonkey?
Thu Nov 30, 2017, 02:54 PM
Nov 2017



Or maybe your firewall is preventing you. Use another browser if you have one.
Or you might have to make corrections in each of the foregoing if you don't.

left-of-center2012

(34,195 posts)
2. If you're paying for it ...
Thu Nov 30, 2017, 03:44 PM
Nov 2017

Call your bank or credit card and they'll stop the payment.

If it's more of a software thingy, try these free things (I've used them for years):

Revo Uninstaller

adwcleaner

(free edition) Malwarebytes

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